Letter from the Prez

I recently read business-writer Jim Collins' latest book, Good to Great: Why Some Companies Make the Leap...and Others Don't. The author and his research team examined over 1,400 companies that made substantial improvements over time, and noted only 11 of which have common traits that challenge the general ideas of corporate success.

The book hit home with me because I believe Wright & Filippis has the opportunity to become – as defined by the book's researchers – one of those truly great companies.

According to the book, greatness is attained by defining your mission and being true to the task. Greatness is achieved with sustained progress, with the persistent efforts of dedicated individuals who understand that every employee is critical to the organization's overall success. Greatness, they explained, requires an entire corporate culture of disciplined people acting in a disciplined manner.

For nearly 60 years, the overriding goal here at Wright & Filippis has been to provide the best possible service to our customers in an effort to enhance and improve their lives. When it comes to meeting this goal, there are no shortcuts.

I'm proud of the daily effort made by each of our 650 employees. We are fortunate to have so many truly remarkable people here. And while we continue to seek ways to improve, we cannot lose sight of the fact that Wright & Filippis continues to be the recognized leader when it comes to home healthcare...primarily because of our unwavering commitment to helping others.

Each day – each hour – provides an opportunity to make a difference in someone's life. We embrace these opportunities, accept the responsibility that comes with it, and welcome the chance to earn each patient's respect.

Greatness? I suppose it can be defined in many ways. But
if greatness is reflected in a company's spirit and devotion, then I'm confident we're well on our way.