Let's Turn Customer Service
Inside-Out!
By Karen Kimberly

When we think of customer service, we typically think of staff serving customers over a counter or over the phone. But customer service occurs within our organization as well. How well is your department staff serving its internal customers? How well do you work with other departments? When it's time to communicate with others from different departments, do you welcome an opportunity to be friendly and helpful?

You can take pride in an opportunity to make another department look good. In most instances, helping another department leads to a win-win situation. Remember, what goes around usually comes around. Helping other departments succeed can help yours when the roles are reversed!

Good internal customer service starts with good morale within your group. Happy employees are productive, and customers take note. It's contagious! Great morale presents a happy and upbeat team of co-workers, a team that cares about their customers...internal and external.

By improving internal customer service, you will enhance the customer service your external customers receive. Watch for upcoming news in the Wright & Filippis customer service campaign.

Let's "walk the walk" regarding customer service...
from the inside out!