OrderDiabetic.com FAQ's

What is OrderDiabetic.com?
Developed by Wright & Filippis, OrderDiabetic.com is an innovative new website devoted to persons with diabetes. This new site, which will fully debut later this summer, will help make ordering your supplies - and getting the information you need - easier than ever before.

What's unique about OrderDiabetic.com?
Visitors to OrderDiabetic.com will be able to set up their own secure and personalized account, order the supplies they need, and track shipping (which, by the way, is free, and the supplies are shipped right to your door). You will also be able to monitor the status of prescriptions, upload logs, and access information that is unique to this site. With each passing day, Wright & Filippis will build a library of content, including videos, features and newsletters, focused on the health and lifestyles of people with diabetes.

So if you're looking for information on how to use your monitor, or helpful tips regarding nutrition and exercise, OrderDiabetic.com will be your "go-to" resource.

How quickly can my order be processed?
Your products will ship for FREE the same day they're ordered (for orders received by 3 p.m. ET). Orders received after 3 p.m. will be shipped out the next business day.

How can getting my supplies through OrderDiabetic.com make my life easier?
In addition to ensuring fast, free delivery, Wright & Filippis handles all your Medicare and insurance paperwork. Wright & Filippis also accepts more insurance plans than any other local supplier, so we minimize your out-of-pockets costs (if you have any, that is).

I've never ordered from Wright & Filippis - how do I get started?
It's easy - our staff is prepared to handle all the necessary paperwork for you, but in the interest of accuracy and expediting your first shipment, we must first speak with you briefly. If you would prefer that we contact you (at your convenience), just complete the Contact Form found on the OrderDiabetic.com Contact Us page. Or, if you'd like to contact us directly, feel free to call us toll-free at 1-888-255-5585.

I'm only re-ordering supplies - do I still need to call?
All customers have the option to call, but the easiest way to reorder your supplies is to simply log into your account and reorder online. If you can any questions, please don't hesitate to call us.